Community Guidelines

1. What SOLVA Is For

SOLVA is a human coordination platform that connects people who need something done with skilled, verified humans who can do it. We exist to make real human help accessible, trustworthy, and effortless — cleaning, tutoring, moving help, events, tech support, creative work, elder care, and anything in between.

Every person on SOLVA — whether requesting services or providing them — agrees to uphold a standard of respect, honesty, and professionalism. These guidelines define what that means in practice.

2. Community Standards

All SOLVA users are expected to:

• Communicate honestly and respectfully with other users and SOLVA staff
• Honor commitments — show up on time, complete what you agreed to do
• Pay and charge fairly for services as listed and agreed upon
• Leave honest reviews that reflect your actual experience
• Protect other users' personal information — never share or misuse it
• Report problems through the proper reporting channels rather than retaliation
• Keep all communication and transactions on the SOLVA platform

3. What Is Prohibited

The following are strictly prohibited on SOLVA:

Illegal Activity

• Offering or requesting any service that violates federal, state, or local law
• Using SOLVA to facilitate drug transactions, weapons sales, or trafficking
• Money laundering or using SOLVA to process fraudulent payments

Fraud and Deception

• Creating fake accounts, fake reviews, or fake credentials
• Misrepresenting your identity, skills, qualifications, or experience
• Charging for services not performed or fabricating completion evidence
• Manipulating the review or rating system in any way

Harassment and Abuse

• Harassing, threatening, or intimidating other users
• Sending unsolicited messages of a romantic or sexual nature
• Discriminating against users based on race, gender, religion, national origin, disability, or sexual orientation
• Retaliating against users who leave honest negative reviews

Platform Abuse

• Taking payments or jobs outside the SOLVA platform to avoid fees
• Spamming other users with unsolicited offers
• Creating multiple accounts to evade suspensions or restrictions
• Attempting to reverse-engineer, scrape, or compromise SOLVA systems

4. Zero-Tolerance Policies

The following violations result in immediate and permanent account termination, with no warning and no appeal:

• Any sexual conduct involving minors
• Physical violence toward another user during or after a service
• Verified human trafficking or forced labor
• Deliberate theft from a client's property during a service
• Credible threats of violence against any person

Where applicable, SOLVA will cooperate fully with law enforcement investigations.

5. How to Report a Violation

If you witness or experience a violation of these guidelines, please report it immediately. SOLVA investigates all reports within 24 hours.

• Use the "Report" button on any user profile, service offer, or job
• Email safety@solvahumanos.com for urgent safety concerns
• All reports are confidential — the reported party will not know who filed the report

6. Consequences of Violations

Depending on severity, violations may result in:

• A formal warning added to your account record
• Temporary suspension of job or service privileges
• Withholding of pending payouts pending investigation
• Permanent account suspension
• Reporting to law enforcement where legally required

7. Contact

Questions about these guidelines? support@solvahumanos.com