SOLVAPrivacy Policy

Terms of Service

Effective: June 1, 2026

1. Acceptance of Terms

By accessing or using SOLVA ("the Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms constitute a legally binding agreement between you and SOLVA.

2. Description of Service

SOLVA is a two-sided marketplace that connects individuals and businesses ("Requesters") who need services with skilled independent contractors ("Providers"). SOLVA facilitates connections and payments but is not a party to agreements between Requesters and Providers, and is not an employer of any Provider.

3. Eligibility

You must be at least 18 years old to create an account. By registering, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms. Accounts registered on behalf of businesses must be created by an authorized representative.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use. SOLVA reserves the right to suspend or terminate accounts that violate these Terms.

5. Provider Obligations

Providers represent that they have the skills, licenses, and legal authority to offer the services listed. Providers are independent contractors and not employees of SOLVA. Providers are solely responsible for the quality of their services, tax obligations, and compliance with applicable laws.

6. Payments and Fees

All payments are processed through Stripe. SOLVA charges a platform fee of 5% on completed bookings. Provider payouts are processed after booking completion via Stripe Connect. SOLVA holds funds in trust until a booking is marked complete. Refunds are subject to the cancellation policy agreed upon at booking.

7. Prohibited Conduct

Users may not:

  • Post false, misleading, or fraudulent information
  • Use the Platform for illegal activities
  • Circumvent SOLVA's payment system (off-platform payments are prohibited)
  • Harass, threaten, or discriminate against other users
  • Scrape, copy, or redistribute Platform data without permission
  • Impersonate another person or entity

8. Intellectual Property

SOLVA and its content, features, and functionality are owned by SOLVA and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of content you submit, but grant SOLVA a non-exclusive license to display and use it in connection with the Platform.

9. Disclaimers and Limitation of Liability

The Platform is provided "as is" without warranties of any kind. SOLVA does not guarantee the quality, safety, or legality of services offered by Providers. To the maximum extent permitted by law, SOLVA's liability for any claim arising from these Terms shall not exceed the greater of $100 or the total fees paid by you to SOLVA in the 12 months preceding the claim.

10. Dispute Resolution

Disputes between Requesters and Providers are primarily the responsibility of those parties. SOLVA may, at its discretion, mediate disputes related to payments. Any disputes between you and SOLVA shall be resolved through binding arbitration under the rules of the American Arbitration Association, except where prohibited by applicable law.

11. Termination

You may close your account at any time from Account Settings. SOLVA may suspend or terminate your account with or without notice for violations of these Terms. Outstanding obligations (e.g., pending bookings, payouts) survive termination.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or an in-app notice. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Contact us at legal@solvahumanos.com.