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SOLVAPrivacy Policy
Account Management

Delete Your Account

Effective: June 28, 2026

You Own Your Account

You can delete your SOLVA account at any time. We won't try to talk you out of it. This page explains what happens when you do, what data we keep, and how long the process takes.

Before You Delete

Please note a few things before requesting deletion:

  • Active jobs: If you have active or upcoming jobs, these must be completed or cancelled before deletion. Deleting your account with an open job will trigger automatic cancellation and refund for any pending services.
  • Pending payouts (providers): Any earned funds not yet paid out will be released to your connected bank account within 5 business days before account deletion is finalized.
  • Irreversible: Account deletion is permanent. Your username, profile, and service history cannot be recovered after the 30-day window.

How to Delete Your Account

Option 1 — In App (Recommended)

  1. Open the SOLVA app on your phone
  2. Tap Profile in the bottom navigation bar
  3. Scroll to the bottom of the page
  4. Tap Delete Account (red, below Settings)
  5. Confirm deletion in the two-step prompt

Option 2 — Via Home

  1. Log in at solvahumanos.com/login
  2. Go to Settings → Account
  3. Click Delete Account
  4. Confirm by entering your password

Option 3 — Email Request

Email us at privacy@solvahumanos.com from the email address associated with your account. Subject line: Account Deletion Request. We will confirm your identity and process the request within 5 business days.

The 30-Day Deletion Window

After you request deletion, your account enters a 30-day deactivation period. During this time:

  • Your profile is immediately hidden from other users
  • You cannot accept new jobs or post new needs
  • You can log in to cancel the deletion if you change your mind
  • Any pending jobs are resolved on their normal timeline

After 30 days, your account is permanently deleted. You will receive a confirmation email when deletion is complete.

What Data We Delete

Upon permanent deletion, we remove:

  • Your profile information (name, photo, bio, location)
  • Your contact information (email, phone)
  • Your services and availability settings
  • Your private messages
  • Your payment method information (managed by Stripe)
  • Your push notification tokens and device identifiers

What Data We Retain

Certain data must be retained after account deletion for legal, tax, and fraud-prevention reasons:

  • Transaction records: Job amounts, dates, and payment records are retained for 7 years for tax and legal compliance. These records are anonymized where possible.
  • Dispute and safety records: If your account was involved in a dispute, report, or safety investigation, records of that investigation are retained for up to 5 years to protect the platform and other users.
  • Public reviews: Reviews you left for others remain visible but are attributed to "Deleted User." Reviews others left for you are removed.
  • Ban records: If your account was permanently banned, records of that ban are retained indefinitely to prevent re-registration.

Cancel Your Deletion Request

Changed your mind? Log back in at any point during the 30-day window to cancel your deletion request. Your account will be fully restored. After 30 days, recovery is not possible.

Contact Support

For any questions about account deletion:

We respond to all account deletion inquiries within 2 business days.