Safety & Service Policy

What SOLVA Is For

SOLVA is a human coordination platform built for legitimate, time-based services. The following categories are welcome:

• Local and remote help — errands, delivery, moving, cleaning, pet care
• Professional services — design, writing, development, consulting, tutoring
• Home, event, and support tasks — cooking, repairs, staffing, coordination
• Education and skill-sharing — lessons, coaching, mentorship
• Creative services — photography, video, music, art, content creation
• Tech support — device setup, troubleshooting, software help
• Admin and virtual assistance — scheduling, research, data entry
• Companionship and peer listening — non-sexual, non-therapeutic emotional support where legal and explicitly described
• Any service where both parties freely and clearly consent

Prohibited Services

The following services are permanently prohibited on SOLVA and will result in immediate account removal. See the full Prohibited Services page for the complete list.

• Adult and sexual services — escort services, sexual content, entertainment of any sexual nature
• Drugs and controlled substances — sales, delivery, or distribution of marijuana, THC, CBD products, or any controlled substance regardless of local legality
• Weapons and dangerous goods — firearms, ammunition, explosives, hazardous materials
• Gambling and wagering — gambling services, betting, lottery, casino operations
• Illegal activity — anything violating federal, state, or local law in any jurisdiction
• Fraud and scams — fake documents, impersonation, pyramid schemes, astroturfing
• Hacking and surveillance — unauthorized computer access, spyware, credential theft, stalking
• Unsafe professional advice — medical diagnoses, legal counsel, or financial guarantees without the required licensure
• Violence and coercion — threats, harassment, intimidation, or any service involving physical harm
• Content involving minors — any sexual, exploitative, or restricted context involving anyone under 18; permanent ban with immediate law enforcement referral
• Human trafficking — forced labor, bonded labor, or recruitment for exploitative situations

Stripe Connect & Marketplace Compliance

SOLVA processes payments through Stripe Connect. All services offered on SOLVA must comply with Stripe's Restricted Business policy. Providers who attempt to use SOLVA to process payments for restricted or prohibited services will have their payouts suspended and accounts permanently terminated.

By connecting a bank account through Stripe Connect, providers acknowledge that their services do not fall under Stripe's restricted categories, including but not limited to: adult content, cannabis and CBD products, gambling, firearms and ammunition, and any financial services requiring regulatory approval.

In-Person Safety

For in-person services, both helpers and clients should:

• Use SOLVA platform messaging to communicate — never share personal contact info until trust is established
• Meet first in a public place for any new in-person arrangement
• Never share financial credentials, home address, or identity documents outside the platform
• Leave immediately and report to us if you feel unsafe during any interaction
• Contact 911 for any immediate safety emergency

Peer Support & Listening Services

Listening, conversation, and emotional support offers on SOLVA are peer-to-peer only. Helpers must never represent themselves as licensed therapists, counselors, or medical professionals unless they are and have documented their credentials.

If someone expresses intent to harm themselves or others, direct them to emergency services immediately. Crisis resources: National Suicide Prevention Lifeline: 988 (US). Crisis Text Line: text HOME to 741741.

Reporting & Enforcement

SOLVA reviews all reports within 24 hours. Urgent safety concerns are escalated immediately. Violations may result in warning, suspension, permanent ban, or referral to law enforcement.

• Use the Report button on any profile, service offer, or booking
• Email safety@solvahumanos.com for urgent concerns — include "URGENT" in the subject line
• All reports are confidential